Refund policy

Decortoolkit.com

At Decortoolkit.com, we are committed to providing high-quality products across our Home, Garden & Furniture collection. Customer satisfaction is our top priority, and we strive to ensure a smooth and transparent return and refund process. Please read our policy carefully to understand your rights and responsibilities.

1. Overview

This Return & Refund Policy applies to all purchases made through Decortoolkit.com. By placing an order with us, you agree to the terms outlined below. We encourage customers to review product details thoroughly before making a purchase.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be raised within 7 days of delivery.

  • The product must include all original tags, accessories, manuals, and invoices.

  • Items showing signs of wear, damage, or misuse will not be accepted.

3. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or made-to-order furniture

  • Used or installed products

  • Items damaged due to improper use

  • Clearance or final sale items

  • Perishable garden products (if applicable)

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or wrong product, please follow these steps:

  1. Contact us within 48 hours of delivery

  2. Provide clear images or videos showing the issue

  3. Share your order number and product details

After verification, we will offer one of the following:

  • Replacement of the product

  • Full or partial refund

  • Store credit (if applicable)

5. Return Process

To initiate a return:

  • Email us at decortoolkit@gmail.com

  • Call or WhatsApp us at 8240024311

  • Provide your order ID and reason for return

Once approved:

  • You will receive return instructions

  • In some cases, we arrange pickup; otherwise, customers may need to ship the item

6. Return Shipping Charges

  • If the return is due to our mistake (wrong/defective product), we bear the return shipping cost

  • If the return is due to customer preference (change of mind), customer bears shipping cost

  • Shipping charges are non-refundable

7. Refund Policy

Refunds are processed after the returned product is received and inspected.

Refund timeline:

  • Inspection: 2–3 business days

  • Refund processing: 5–7 business days

Refund methods:

  • Original payment method

  • Bank transfer (if applicable)

  • Store credit (optional)

8. Partial Refunds

Partial refunds may be issued in cases such as:

  • Missing parts or accessories

  • Slight damage not reported earlier

  • Products returned in non-original condition

9. Order Cancellation Policy

Orders can be cancelled under the following conditions:

  • Before the product is shipped: Full refund

  • After shipping: Cancellation may not be possible

If cancellation is accepted after shipping:

  • Shipping and handling charges will be deducted

10. Exchange Policy

We offer exchanges only in cases of:

  • Damaged products

  • Incorrect item delivered

  • Size or variant issues (if applicable)

Exchange requests must be made within 7 days of delivery.

11. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • Processing delays may occur depending on your payment method

If the issue persists, contact us directly.

12. Contact Information

For any return or refund-related queries, please reach out to us:

Website: Decortoolkit.com
Email: decortoolkit@gmail.com
Phone: 8240024311

Address:
505, Sarkar Para, Sagar Para
Godagari, Murshidabad
West Bengal – 742305

GST No: 19BYVPD6830M1ZN

13. Important Notes

  • We reserve the right to reject returns that do not meet our policy conditions

  • Refund timelines may vary during peak seasons or unforeseen delays

  • Customers are advised to keep proof of return shipment

14. Policy Updates

Decortoolkit.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

15. Customer Commitment

At Decortoolkit.com, we aim to deliver not just products, but trust and satisfaction. Our support team is always ready to assist you and ensure your shopping experience remains smooth, reliable, and hassle-free.

Thank you for choosing Decortoolkit.com for your Home, Garden & Furniture needs.