Shipping policy

Welcome to Decortoolkit.com. We are committed to delivering your favorite Home, Garden & Furniture products in a safe, timely, and efficient manner. This Shipping Policy outlines all the important details regarding order processing, shipping timelines, delivery procedures, charges, and other relevant information to ensure a smooth shopping experience.

1. Order Processing Time

All orders placed on Decortoolkit.com are processed within 1–3 business days from the date of order confirmation. Orders are not processed or shipped on Sundays or public holidays.

Once your order is successfully placed, you will receive an order confirmation via email at decortoolkit@gmail.com. After processing, you will be notified with shipping details, including tracking information.

In case of high order volumes or unforeseen delays, processing time may be extended. However, we will keep you informed in such situations.

2. Shipping Locations

We currently ship across all major locations within India, including urban and rural areas. Our goal is to make our Home, Garden & Furniture products accessible to customers nationwide.

However, there may be certain remote or restricted locations where delivery services are limited. In such cases, our support team will contact you to provide alternative solutions.

3. Estimated Delivery Time

The estimated delivery time depends on your location and courier availability:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Rural Areas: 5–10 business days

Please note that delivery times are approximate and may vary due to external factors such as weather conditions, transportation issues, or courier delays.

4. Shipping Charges

We aim to provide affordable shipping options for our customers:

  • Free Shipping: Available on selected products or promotional offers

  • Standard Shipping Charges: Calculated at checkout based on product weight, size, and delivery location

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID and courier details via email or SMS. You can use this information to track your shipment in real time.

If you do not receive tracking details within the expected timeframe, please contact us at 8240024311 or email decortoolkit@gmail.com.

6. Delivery Procedure

Our delivery partners will attempt to deliver your package to the address provided during checkout. Please ensure that:

  • The shipping address is accurate and complete

  • Someone is available to receive the package

If you are unavailable at the time of delivery, the courier may attempt re-delivery. Multiple failed delivery attempts may result in the order being returned to us.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services on eligible products and locations.

  • COD availability will be shown at checkout

  • Please ensure exact cash amount is ready at the time of delivery

  • Refusal of COD orders without valid reason may affect future order eligibility

8. Delays and Exceptions

While we strive to deliver all orders on time, certain factors beyond our control may cause delays:

  • Natural disasters

  • Weather disruptions

  • Transportation strikes

  • Public holidays

  • Logistic partner issues

In such cases, we appreciate your patience and understanding. We will keep you updated regarding any significant delays.

9. Damaged or Lost Shipments

We take utmost care in packaging your products securely. However, if you receive:

  • A damaged product

  • A tampered package

  • An incorrect item

Please contact us within 48 hours of delivery with clear photos and order details.

If your shipment is lost in transit, we will investigate the issue with our courier partner and provide a resolution, which may include a replacement or refund.

10. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping details. Decortoolkit.com is not responsible for delays or failed deliveries caused by:

  • Incorrect address

  • Wrong contact number

  • Incomplete information

If you realize an error after placing the order, please contact us immediately. Changes may be possible only before the order is shipped.

11. Multiple Shipments

In some cases, your order may be shipped in multiple packages due to product availability or size constraints. You will receive separate tracking details for each shipment.

12. International Shipping

Currently, we do not offer international shipping. Our services are limited to locations within India.

13. Contact Information

If you have any questions or concerns regarding shipping, feel free to reach out to us:

  • Email: decortoolkit@gmail.com

  • Phone: 8240024311

  • Address:
    505, Sarkar Para, Sagar Para,
    Godagari, Murshidabad,
    West Bengal – 742305

14. Business Details

  • Business Category: Home, Garden & Furniture

  • GST Number: 19BYVPD6830M1ZN

15. Policy Updates

Decortoolkit.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We recommend reviewing this policy periodically to stay informed about our shipping practices.

16. Customer Satisfaction Commitment

At Decortoolkit.com, customer satisfaction is our top priority. We are dedicated to ensuring that your shopping experience is smooth, reliable, and enjoyable. From order placement to final delivery, we strive to maintain transparency and efficiency at every step.

If you ever face any issues or have suggestions for improvement, we welcome your feedback. Your trust motivates us to continuously enhance our services.

Thank you for choosing Decortoolkit.com for your Home, Garden & Furniture needs.